Frequently Asked Questions
Everything you need to know about your ONYXCOOKWARE experience
What makes ONYXCOOKWARE different from traditional non-stick pans?
Our cookware features a patented hybrid technology that combines the durability of stainless steel with the effortless release of high-quality non-stick coating, allowing you to use metal utensils without scratching the surface.
How long does shipping take and what are the costs?
We offer fast door-to-door delivery. Orders are typically processed within 24 hours and delivered within 2-5 business days. Shipping costs are calculated at checkout, but we offer free shipping on orders above a specific threshold.
Can I use ONYXCOOKWARE products on induction stoves?
Yes, all of our pots and pans are designed to be universal. They are fully compatible with induction, gas, ceramic, and electric stovetops, and they are oven-safe up to 260 degrees Celsius.
What is your return policy and satisfaction guarantee?
We offer a 100-day full satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the product within 100 days for a full refund, no questions asked.
Are your products dishwasher safe?
Absolutely. Our hybrid coating and stainless steel construction are built to withstand the high temperatures and detergents used in commercial and residential dishwashers.
Are the coatings PFOA-free and safe for my family?
Yes, safety is our priority. All ONYXCOOKWARE products are 100% PFOA-free and manufactured without the use of harmful chemicals, ensuring a safe and healthy cooking environment for your home.