Returns & Exchanges

At ONYXCOOKWARE, we want you to be fully satisfied with your high-performance kitchen tools, which is why we offer a 100-day satisfaction guarantee on all purchases. If your cookware doesn't meet your expectations, you can return it for a full refund or exchange within this period.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via our online portal or email with your order number to request a prepaid return shipping label.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all components and accessories are included to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided return label to your package and drop it off at the nearest authorized shipping carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.